Shipping policy
Shipping Policy
1. Order Processing Time
At Kiddo Haven, we strive to process and dispatch your orders as quickly as possible. Most orders are processed within 1-2 business days, excluding weekends and holidays. During peak seasons, order processing may take slightly longer, and we appreciate your patience.
2. Shipping Rates
Shipping rates are calculated at checkout based on the weight of your order and the destination. We offer transparent and competitive shipping rates to ensure you receive the best value for your purchase. Keep an eye out for any promotions or free shipping offers that may be available from time to time.
3. Shipping Methods
We partner with reputable carriers to provide reliable shipping services. The available shipping methods, along with estimated delivery times, will be displayed during the checkout process. Please note that delivery times may vary based on your location and the shipping method selected.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the status of your shipment in real-time. You can track your order directly on our website or through the carrier's online tracking system.
5. International Shipping
Kiddo Haven is delighted to offer international shipping to bring our delightful products to customers worldwide. International shipping rates and delivery times vary based on the destination. Customs duties and taxes, if applicable, are the responsibility of the customer.
6. Shipping Restrictions
Please note that certain products may be subject to shipping restrictions due to size, weight, or specific regulations. If any restrictions apply to your order, we will notify you promptly and work to find a suitable solution.
7. Address Accuracy
It is essential to provide accurate shipping information to ensure the smooth delivery of your order. Kiddo Haven is not responsible for orders shipped to incorrectly provided addresses. Please double-check your shipping details before completing your purchase.
8. Lost or Stolen Packages
In the unfortunate event that your package is lost or stolen during transit, please contact our customer support team at support@kiddohaven.com.au
as soon as possible. We will work with the carrier to initiate an investigation and find a resolution.